Recovery

20% of what Foxhound recovers. Nothing Stripe would have gotten anyway.

Silent retries first, then AI-drafted email sequences across 30 days. Four decline categories, four different sequences. Nothing is billed until the recovery has matured for 30 days.

20% of Foxhound-attributed recoveries · No monthly fee · Baseline recoveries are free

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How it works

Payment fails on Stripe

Foxhound receives the webhook within seconds. The decline code is classified: soft, network, expired, or fraud.

Foxhound tries quietly first

A silent retry runs before any customer ever sees an email. Only if that does not work does an AI-drafted email sequence begin, timed across 30 days. Fraud declines are never retried.

You pay 20% of matured recoveries

Each monthly run bills the prior month's recoveries that have matured for 30+ days, at 20%. Nothing is billed for recoveries Stripe's own retries would have gotten anyway.

How the sequence decides

Quiet before loud

A silent retry runs before any email does.

Stripe's Smart Retries treat every decline the same. Foxhound classifies the decline first, then tries a quiet retry before a customer ever sees a dunning email, so nobody gets bothered for a payment that would have recovered on its own.

Sample account, recovery timeline

1. Silent retrySilent

Retry succeeded

2. Email 1Customer email

Email sent

3. Retry (day 7)Silent

Pending

4. Email (day 14)Customer email

Pending

Four categories, four sequences

Fraud declines are never retried.

Soft and network declines get a silent retry first. Expired cards skip straight to a sequence, a retry cannot fix an expired card. Fraud declines get a single email and no retry at all.

Sample account, outcome by decline category

Soft declineFoxhound retry

Network errorEmail engaged

Expired cardCard update

Suspected fraudStripe baseline - FREE

Pricing

20%

of Foxhound-attributed recoveries, billed monthly on matured recoveries

No monthly fee, nothing owed until Foxhound recovers a payment
Baseline recoveries Stripe would have gotten anyway are free
Nothing billed until the recovery has matured for 30 days
30-day sequences across 4 decline categories
Silent retry before any customer-facing email
Card-update link on every email
Open and click tracking per email step

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Questions

Only recoveries where a Foxhound action provably preceded payment: a scheduled retry succeeded, a dunning email was clicked or otherwise engaged, or a card was updated through a Foxhound page. Payments Stripe's own Smart Retries recover independently are recorded as free.
Replies go to the notification email set in your Foxhound settings. Foxhound sends with your brand name, so replies come back to you.
Yes. From the payment detail page you can pause, resume, or cancel any active sequence, or trigger an immediate retry at any time.

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